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Main > OFFER QUESTIONS

How do I file an NCR (Non Credit Request) Ticket if my offer did not credit?

If the offer was one that required you to make an initial purchase by a credit card, such as trials and shopping, you can file an NCR (Non Credit Request) Ticket by logging into the system, and selecting “Support”. 

 

Once you open up the trouble ticket, please include the following information:

  • Full Name
  • Date of Completion
  • Email Address used for Offer
  • Username/Login for Offer
  • Email Confirmation with Headers (We may require you to send these separately).
It can take up to 60 days for an advertiser to research a NCR request.

 

 

Please Note: We can not guarantee that by submitting a NCR form will result in credit and cannot offer an NCR on any free offers.
 
There are occasionally times where a failure of the advertiser’s point of sale system will prevent the member’s information from properly being recorded. As per the Advertiser’s Terms of Service Page, they will not be held liable for technical failures of any kind. 
 


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